WARRANTY ADMINISTRATOR

Warranty Administrator. Subject to restrictions:

Personnel specialized in WCE system

Objective:

At the end of this course participants will be able to make warranty claims for any Volvo vehicle through the WCE system.

Participants Profile

Certified by the IMPACT training. Number of participants for this training course: 6 maximum.

Duration

8 hours (1 day)

Schedule

8:30 - 17:30

AGENDATIMEMATERIAL
Day 1
Instructors and participants introduction. Course objective and agenda I. International Warranty Policies. II. Warranties flow diagram. 8:30 to 10:451. Equipment: Slide or OH projector, flip chart, PC. (6 units)
Coffee Brake.10:45 to 11:00
III. VST.11:00 to 13:30 2. Literature: Warranty brochure, VST Manual.
Lunch.13:30 to 14:00
IV. Identification and filling-out of claims. 14:00 to 15:45
Coffee Brake. 15:45 to 16:00
V. Identification and filling-out of claims. VI. Evaluation. 16:00 to 17:30
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