At Arizona Truck Center's Parts Department in Phoenix, two heads really are better than one!
Mell Nuss, parts operations manager; and Ryan Larsen, parts systmes manager; work together to run the deparment smoothly. And their unique situation ensures customers are getting the very best parts, service and prices available. As they like to say, "ryan buys it, and Mel sells it."
Ryan is responsible for all parts purchasing and inventory control, while Mel focuses on parts marketing and sales. "we operate in the best way possible to benefit our customers," says Mel. "Each of us can focus on our end of the business, and work more efficiently. Ryan can find the absolute best deal on parts, while I can concentrate on our customers' needs.
With an inventory of over $3.5 milion, and a fill rate of 95+, we're sure to have the parts you need, when you need them. But that's only one part of the equation. "The two sides of the business go hand-in-hand," Ryan says. "While price and inventory availablity are very importaint, we also know customer service is key"