Download the following pdf-files:
Cargo owner
Volvo Logistics claims handling procedure for cargo owner
Claims procedures for Volvo Truck Corp's DDU-markets(last updated 2009-04-30)
Renault Truck link to transport damage claim procedure
Carrier
Volvo Logistics' claims handling procedure for carriers (last updated 2008-10-01)
Jaguar and Land Rover distribution mainland Europe, link to Carrier procedure