In order to provide benchmark after-market support to Tipper customers located around the Western coal fields, Volvo Trucks India has invested in a state-of-the-art service and parts dealership in Chandrapur, Maharashtra.
Spread across 29000 square feet , the dealership levels with the best in operating standards and includes a 2000 square feet warehouse, air-conditioned aggregate overhaul rooms and 4 workshop bays in addition to inspection pits, washing ramps and tooling rooms. Conference rooms, customer lounges, driver and technician resting bays and a cafeteria also compliment the infrastructure.
Inaugurating the dealership, Mr. Somnath Bhattacharjee, President, Volvo Trucks India, said, “The Chandrapur dealership is exemplary for many reasons but also because of its visible adherence to Volvo’s core value of care for the environment – reflected in the effluent treatment plant and rainwater harvesting system set-up at the dealership facility.
With a leading 70% market share in the premium European truck segment in India, it becomes our responsibility to ensure that each of our customers get nothing short of average 90% on his machine’s uptime. Volvo trucks are high-performance machines and normally utilized as long as 20 hours in a day. Our investments in after market support are meant to increase the customers profitability through higher uptime and best in class support.
Chandrapur is a very signification location for us from a business standpoint and a dealership in this region - which has a population of over 200 Volvo Tippers – is ideal for network expansion. Our dealership in Chandrapur will be a motivation for our customers from across the country who participate in the Western Coalfields Limited (WCL) contracts. In addition to taking firm steps in network expansion we are heavily focusing on our soft offerings aimed at making a positive difference in the Volvo truck Customer's operational capabilities. All these initiatives in network support indicate our commitment to be close to our customers contributing majorly to increasing their operational efficiency and thereby making their cost of operations competitive.”