Welcome to the Parts Online service. This service has been established by Volvo Truck Corporation and Volvo Bus Corporation ("Volvo") as a forum to facilitate the purchase of replacement parts and other products ("Parts") by Volvo customers through Volvo's authorised dealer network.
The following text will provide you with all the information needed in order for you to register as a Parts Online customer.
A two-step procedure
In order to use the Parts Online service, you will have to go through a two-step procedure. Firstly register your company as an Online Services customer, secondly get your Parts Online account activated by a Volvo authorised dealership.
Step 1: Register as an Online Services customer
To register your company as an Online Services customer, use the registration function "Register Here!" link shown on most of the site pages) to send a registration request to Volvo.
Step 2: Register as a Parts Online customer
After having registered your company as an Online Services customer and received a user ID, you will have to select a Volvo dealer in order to use the Parts Online service. Use the "Register with a New Dealer" function on the "Your Dealer Accounts" page. By using this function you will send information to the selected dealer. After approving your request, this Volvo authorised dealer will activate your account. You will then become a Parts Online customer!
Please note that in order to activate your Parts Online account your company will have to open a customer account with the selected Volvo dealership. If your company is an existing customer at this dealership, there should not be any problem and your Parts Online will be activated quickly. There may be a delay of 2 to 3 days before receiving the confirmation e-mail.
If your company is not an existing customer at this Volvo dealership, the dealership will have to initiate the usual procedures to create a customer account and define a credit limit for this account. These procedures may include among other things a credit rating check which may take several days to complete.