Parts Online Business Terms

Welcome to the Parts Online service. This service has been established by Volvo Truck Corporation ("Volvo") as a forum to facilitate the purchase of replacement parts and other products ("Parts") by Volvo customers through the Volvo's authorised dealer network.

The following text will provide you with all the information needed in order for you to understand the business terms governing the Parts Online service.

 

Warranty
Genuine Volvo Parts Conditions shall apply, for updated warranty conditions contact your local Volvo dealer.

 

Price information and payment method

All price information shown in the catalogues and on the "Your Current Order" page are shown including your own customer discount at the selected dealership and excluding VAT.

The total VAT cost for your order is presented on the "Order Summary" page.

The Parts Online service only supports payment by invoice. This implies that you need to open a company account at the Volvo authorised dealership if you want to use Parts Online.

 

Availability information

When browsing the catalogues on the Parts Online site or creating new order lines on the 'Your Current Order' page, you are presented with availability information. Read the following to understand how to interpret this information.

Yes: The demanded quantity is available at your dealer. If you send an order for this quantity to your selected dealer, this quantity will be reserved for you. You may then pick-up the parts yourself or let the dealer deliver them to your delivery address.

#: If a number is shown, this number corresponds to the available quantity for this part at the selected dealer.

<48h: The requested quantity is not available at the selected dealer. However, Volvo's very efficient logistic will allow these parts to be made available at the selected dealer in less than 48 hours. If you order the parts before midday, the requested parts will usually be available at your selected dealer before midday the day after submitting the order. If you order the parts after midday, they will usually be available at your selected dealer before midday two days after submitting the order.

No: The requested quantity is not available at the selected dealer. Please contact your dealer for more information.

Contact your dealer: the Parts Online service is unable to determine the availability of this part at the selected dealership. Please contact your dealer for more information.

 

Parts that are not available at your selected dealer when sending the order

When you send an order to your selected dealer, some parts may not be available at this dealer. The following will apply to these parts:

These parts will at first be included in the original order as "Backordered Parts". On the "Order History Detail" page, they will be shown as such. These parts will of course not be invoiced before they are delivered to you.

As soon as these parts are available at your dealer, they will be removed from the original order and a new order will be created with these parts (this new order will be available through the Order History page). If you chose to pick-up the ordered parts, you may pick them up as soon as the new order is created. The parts are reserved for you. If you asked to get the parts delivered to you, just wait for these parts to be delivered. They will be delivered according to the delivery terms you have set-up with your dealer.

 

Delivery Options

The Parts Online service offers two different delivery options: to pick-up the parts at the selected dealer or to receive the parts through home-delivery.

For each order you may select the delivery option you want using the "Delivery and Payment" page. On this page is also shown your default delivery address and a delivery cost for this address.

This default delivery address and this delivery cost have been set by the selected dealer when you created the customer account at this dealer. If you select "Home-delivery" as delivery option, the parts will be delivered to this delivery address for the specified delivery cost (added to the order total amount).

If you want to change the delivery address for one individual order, you may do so. Please note however that the delivery cost shown on the Parts Online site may then be wrong. If you want to confirm the delivery cost when you change the delivery address, please contact your dealer.

Please be aware that the delivery of some orders (for instance including very large items) may imply higher delivery cost. Please contact your dealer if you are unsure.

Delivery of dangerous goods is not supported by the Parts Online service. This implies that you will not be able to select 'Home-delivery' as a delivery option if your order includes dangerous goods.

 

Surcharge for Exchange units

Exchange units are Volvo parts remanufactured to original specification. Volvo's requirements in terms of quality and functionality for exchange units are exactly the same as those for the corresponding brand new genuine parts. Specially selected companies remanufacture the parts in accordance with Volvo's specifications. Damaged or excessively worn components are always replaced with brand new ones.

When you purchase an Exchange unit you should return the corresponding old part to the selected dealership. If you do not return the old unit to the dealership, you will be invoiced a surcharge.

There are two types of surcharges: immediate and delayed.

For Exchange units with immediate surcharge you will be invoiced the surcharge if you do not return the used part back immediately when you receive the Exchange unit, at pick-up or delivery depending on the delivery option.

For Exchange units with delayed surcharge you will be invoiced the surcharge after a specific number of days if you do not return the used part back within this number of days after ordering the exchange unit.

The Parts Online service informs you both on the amount and the type of the surcharge related to each exchange unit.

 

Order confirmation

When you send an order to the selected dealer using the Parts Online service you receive an order confirmation including an order number. This order will also be presented on the 'Order History' page with an 'Open' status.

Such a confirmation is just a notification that the order has been registered by the dealer's order system with the status "Open" and that the parts available at the dealer have been reserved. This confirmation does not imply that the order or any information included in this order (including but not restricted to price, delivery cost, VAT, availability) has been confirmed or accepted by the dealer.

Depending on the dealer's own confirmation procedure you may get a final confirmation from the dealer or not. You may however always look at the 'Order History' in order to determine the current order status.

 

Order Status

Looking at the "Order History" page, an order may have the following status:

"Open": The order has been registered into the dealer's order system and is under processing.

"Picked": The ordered parts have been picked at the dealership.

"Invoiced": The delivered parts have been invoiced.

"Outstanding Backorders": in this order there are parts that are still not available at your dealer.

"Outstanding Surcharges": in this order there is notification of impending surcharges for Exchange units that have still not been returned by you or invoiced to you. They will be not be invoiced if you return the old part without delay. Otherwise they will be invoiced.

 

Order Fulfilment

The fulfilment of any order sent using the Parts Online service is governed by the selected dealer's own terms and conditions.

Any matter concerning such an order (including but not limited to return, refund, claims) will be governed by the dealer's own terms and conditions.

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