Volvo IT’s support services support a wide range of IT solutions for global automotive industries, with proven quality and recognized customer satisfaction, maximizing the value of IT investment.
If your IS/IT environment should fail, it’s good to know that Volvo IT, your support partner, can take care of the situation. IS/IT environments will be restored within agreed time, ensuring your business productivity and maximizing your return on IT Investment.
Entry Point Services - Service Desks and Helpdesks
Volvo IT’s service and help desks are the first port of call to the globally established support process for all incident and service related requests. Using support automation and remote control functions, this service provides no-fuss availability and a high incident solution rate. Specialised Entry Point Services can serve factories, dealers or office users.
For Volvo IT's most frequently used services (such as the MyPlace client environment, mail and collaboration services and more) a single point of entry is available through the standardised End User Support service.
End User Field Services
Volvo IT provides an on site field service for end user services*. When problems cannot be wholly resolved remotely, authorised support technicians are dispatched to your end user to solve hardware and software related incidents for desktop systems and peripherals.
*End User Field Services are subject to parts availability, geographical restrictions and terms of service contract.
Authorization & User Administration
As an option, Volvo IT offers services for allowing;
- users and groups within the company access to applications
- users who are working within “the extended enterprise” i.e. partners, suppliers etc, access to selected applications within the company’s network.
- Volvo IT also provides services for restoring passwords etc.