Today, demand for fast, efficient communication is high. Mobile workers and companies can connect and talk any place, any time using telephony services while saving costs. Huge investments have been made in traditional telephony and these services are utilized every day.

Voice Communications services available for the Volvo Group are:

Fixed Telephony
Locally Mobile Telephony (e.g. campus telephony as DECT)
Globally Mobile Telephony (e.g. GSM or 3G)
IP Telephony

Contact centres using IP telephony enable you to integrate your telephony services with your support software, utilize expert personnel for 3rd level support from wherever they are physically located and define call routing as required by your customers.

IP telephony premises enable you to implement telephony for part or whole of the premises quickly, move location of premises without high cost of changing telephony to mention a few.

Reference case - IP telephony - Volvo Trucks

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