An important share of a company’s marketing effort is to publicise the soft values surrounding the end product through its entire lifecycle. Solutions that make it easier and more effective to use a product, will give customers extended value for their investment. In addition, with proper support by integrated, user-friendly business systems, the aftermarket area is a very lucrative business.
Volvo IT handles complete local or global systems to support the aftermarket area. These aftermarket systems support the customer process, sales to order, and the entire delivery to repurchase process. They are:
- Parts Sales and Logistics
- Warranty and Quality
- Technical Information and Catalogue
- Dealer Management and Dealer Communication
- Diagnostic and Software Download